Refund policy
Return & Refund Policy
All Olive Patch products are made to order especially for you.
Because our products are made to order, we do not accept returns or exchanges for change of mind, incorrect size or color selection, or other buyer preference reasons.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery.
Please include:
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Your order number
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A description of the issue
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Clear photographs showing the problem
After review, qualifying orders may receive a replacement or refund at no additional cost.
Customers do not need to return a damaged or defective item unless specifically instructed to do so.
Refund Processing
If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Contact
For return, refund, or order issues, please contact Olive Patch through the contact information provided on our website.